Terms & Conditions

• Please provide accurate name, mobile number, email and preferred city when submitting an appointment enquiry.
• Guests are encouraged to arrive 10–15 minutes before the scheduled spa or massage session.
• Late arrival may reduce the available treatment time when another booking follows the reserved slot.
• An online appointment request is subject to confirmation by the relevant Golden Door Spa & Salon team.

If you need to cancel or change an appointment, please contact the relevant centre as early as possible. Any cancellation, rescheduling, advance-payment or refund condition may depend on the service, package and branch-specific booking arrangement confirmed at the time of purchase.

Golden Door Spa & Salon provides relaxation and wellness services such as Swedish Massage, Traditional Thai Massage, Deep Tissue Massage, Essential Oil Therapy, foot therapies and other listed spa services.

Service availability, duration, pricing, therapist availability and room availability may vary by city and booking date. The confirmed service details should be treated as the applicable booking information.

Golden Door Spa & Salon is intended for professional wellness and relaxation services. Clients and staff are expected to treat one another with dignity and respect.

• Membership sessions and package benefits are subject to the validity period and conditions shown at purchase.
• Package sessions may be non-transferable unless the confirmed package terms expressly allow otherwise.
• Package use may depend on participating city centres and prior appointment availability.
• Any refund or cancellation request is governed by the package terms communicated at the time of purchase.

Website prices, promotional offers and package rates may change from time to time. The price and service details confirmed for your booking or purchase will apply to that transaction, subject to applicable terms.

Clients should inform the spa team before a session about relevant allergies, pregnancy, injuries, recent surgery, skin sensitivities or other conditions that may affect service suitability. Spa and massage services are not a substitute for medical diagnosis or treatment.

Service descriptions, images, prices, availability and promotional information on the website are provided for general information and may be updated. The website should not be treated as medical or professional healthcare advice.